We have built our company on service. Please e-mail your questions to us (service@SheerShades.com). If you’d like to call us, were open Monday through Friday, 9 am to 5 PM (Vermont time which is Eastern Standard Time). You will get to talk to a real live person! Call toll free: 1-877-797-4630. If you’d like to use good old snail mail, write us at SheerShades.com.
We offer samples so you can appreciate the beauty of our colors as well as the weight of our Mecho fabrics. All of our samples are FREE, yes that’s right, they are free.
Any information you give us, stays with us. We respect your privacy and do not rent or trade your name, address, e-mail address, phone number with anyone. You can rest assured that all information you provide is kept strictly confidential.
When you purchase Mecho Shades from us, most orders are shipped via FedEx. You the customer are responsible for actual shipping charges and pay exact shipping charges. In some rare instances your shade order may ship freight; this is true when your shades or fascia is over 102″ in width. Shipping becomes significantly less per shade, the more shades ordered. E-mail us regarding shipments outside the USA.
Each shade is custom made to your measurements and color choices. Production time is approximately 4-6 weeks from your order date. This can vary depending on the size of your order. Some fabrics are quick ship, which means they may ship within just two weeks!
Returns and Exchanges
We custom manufacture each shade to your exact measurements. Since each shade is individually crafted, they are not returnable. Because of the quick turn around time we offer, there are no cancellations. To avoid problems please follow the ordering instructions and measure carefully.
We collect 6% sales tax for orders (including shipping costs) shipped to Vermont. We collect an additional 1% sales tax for orders shipped to Burlington, Dover, Killington, Manchester, Middlebury, Rutland Town, South Burlington, Stratton, Williston, and Winhall (effective July 1, 2010), Vermont. This additional tax will not show on your order. We will add it to your credit card charge. If you have a question about this please call. We do not charge sales tax for any other states
All our shades are custom made, so we must have payment before we make a shade. We accept Master Card, Visa, Discover and PayPal. All checks are accepted, but must be cleared by your bank before we will fabricate your shades. If you want to pay by check, we suggest that you use a cashier’s check or a certified check.